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How dbb168 Handles Your Personal Data

When you open an account with dbb168, we collect only what's needed to verify you and process your transactions — your name, contact details, and the reference numbers from your Touch 'n Go eWallet, Boost or GrabPay transfers.

Verification data onlyPayment references encryptedAccess requests honoured on fileNo data sold to third parties
dbb168 How dbb168 Handles Your Personal Data
SECURITY IN PRACTICE

Data Handling, Cookies And Account Security

We encrypt payment references the moment they're logged — whether that's a Touch 'n Go eWallet transaction ID or a Boost confirmation number — so raw details never sit in plain text on your account page. Session cookies keep you logged in across devices without re-entering your password every time you switch from mobile to desktop. Account data tied to withdrawals stays on file for as long as it's needed for verification and dispute checks, and you can ask us to review or correct anything through live chat or the privacy section in account settings.

Data Handling

We store identity and transaction details separately from browsing data, limiting account access to verification and support requests rather than general use.

Cookies

Session cookies keep your login active between mobile and desktop visits; we don't use them to track activity on other websites you visit.

Account Security

Login attempts and withdrawal requests trigger a verification step, and your payment numbers appear masked in your transaction history for your own protection.

Retention & Changes

We hold account records only as long as verification and support needs require, and you can request a review or correction at any time.

REACH US DIRECTLY

Who To Contact About Your Data

If you want to know what account data we hold, or ask us to correct or delete something, reach out through the channels below — each one logs your request against your account so we can confirm identity before making any change. We typically ask for your registered email and the last payment method used, whether that's a Touch 'n Go eWallet reference or a DuitNow transfer ID, before acting on a data request. Keep your contact details current so we can respond quickly.

Live Chat Open live chat from your account dashboard to ask about data we hold, correction requests, or how long we keep your transaction history on file.
Support Email Write to our support inbox with your registered account email and payment reference attached; we match it against your profile before replying.
Account Settings Check the privacy section inside your account settings to view which identity and payment details are currently stored against your profile.

Privacy Policy Questions We Get Asked

Here are the questions that come up most when players ask about how dbb168 handles account data, payment references and cookies on the platform.

We collect your name, contact details, and the payment reference from your first deposit, whether that's through Touch 'n Go eWallet, Boost or GrabPay, so we can verify your account and process withdrawals correctly.

Yes — reach out through live chat or the privacy section in account settings, and we'll confirm what identity and transaction data is currently on file against your registered email.

Payment references are used only to verify transactions and respond to support queries; we don't sell account data, and access to it depends on local law and is available where local law permits.

We retain account and transaction records for as long as they're needed for verification, dispute checks and support purposes, after which they're handled according to our internal retention practice.

Open your account settings, update the relevant field, and confirm through the verification step shown; for identity documents, contact support directly so changes are matched correctly.

No — cookies on dbb168 manage session continuity, like keeping you logged in between mobile and desktop, plus basic diagnostics rather than cross-site tracking.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.